Refund policy
DASA Return & Refund Policy
Last Updated: August 30, 2026
At DASA, we want you to feel confident in every purchase. This Return & Refund Policy applies to purchases made through shopdasa.com.
RETURN WINDOW
You may request a return within 30 days of the date your order was delivered.
RETURN ELIGIBILITY
To be eligible for a return, the product must be:
• Unused and unopened
• In its original condition
• In its original packaging
• Accompanied by proof of purchase or your order number
HYGIENE AND SAFETY
For health and hygiene reasons, opened, used, tested, swatched, or unsealed skincare and cosmetic products cannot be returned or exchanged.
This restriction does not apply to products that arrived damaged, defective, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order contains a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
hello@shopdasa.com
Please include your order number and photos or video clearly showing the issue.
After reviewing the claim, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
HOW TO REQUEST A RETURN
To request a return, email:
hello@shopdasa.com
Please include your order number, the item you wish to return, and the reason for the return.
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without first receiving return authorization from DASA.
RETURN SHIPPING
For approved returns due to a change of mind or other reason not caused by DASA, the customer is responsible for return shipping costs.
If the item arrived damaged, defective, or incorrect, DASA will cover the applicable return shipping cost.
DASA does not charge customers a restocking or processing fee for approved returns.
REFUNDS
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, please allow approximately 5–10 business days for it to appear on your account. Processing times may vary depending on your bank, card issuer, or payment provider.
ORDER CANCELLATIONS
Because DASA products are produced and fulfilled on demand, cancellation requests must be submitted as soon as possible.
An order may be cancelled only before production or fulfillment has begun.
Once production or fulfillment has started, the order can no longer be cancelled and our standard return policy will apply after delivery.
CONTACT US
For questions about returns, refunds, damaged items, or cancellations, contact:
DASA Customer Care
hello@shopdasa.com
DASA is operated by DASA Commerce LLC.
Nothing in this policy limits any rights available to consumers under applicable law.